Policies & How to Sign Up
- Category: Fresh Feasts CSA
- Published: Saturday, 17 December 2016 01:42
- Written by Super User
- Hits: 3154
We ask all new subscribers to carefully read the following policy. You agree to these terms when you complete the payment process.
Fresh Feast Policies
Pick up: Choose the most convenient one of our locations to pick up your feast. Please observe the hours indicated for your location. There is no delivery charge if picking up at our Kealakekua warehouse. There is a delivery charge based on distance from our warehouse: our Kailua-Kona locations have a $1.50 per feast delivery charge and our Waimea location has a $2.25 per feast delivery charge. We will add a new delivery location if three or more people can find one that works. Pick up locations will not accept payment.
If you cannot pick up your feast, please:
2) Make arrangements to have someone else pick up your feast.
3) Inform the pickup location that you’ll pick up the next day (not an option at Windermere Realty). or
4) If no arrangements are made, you will be charged and your feast will be donated to the pickup site.
Holidays: Members will be notified well in advance of any change to the delivery schedule because of the day on which Christmas and New Year’s Day fall. These are the only two holidays that may affect our schedule currently.
A zero balance does not cancel your subscription. To cancel or change your share, you must contact us.
You may choose to add to your Farmigo account balance in the following increments:
• $100 Credit: Put $100 on account
• $200 Credit: Put $200 on account and receive a $10 bonus
• $300 Credit: Put $300 on account and receive a $15 bonus
• $450 Credit: Put $450 on account and receive a $45 bonus
You may choose to pay by:
1) Credit/Debit card
2) Bank to bank transfer (also called echeck, electronic check, EFT or ACH)
3) Check in the mail or check/cash delivered to our warehouse office
Paying by options 1) or 2) can be single payment or pre-approved automatic payments, which is triggered when your account falls below a value of $50. Choosing automatic payment frees you from having to manage payments repeatedly. It will continue in perpetuity until you tell us to turn it off, which we can do easily. A zero balance does not end your subscription – you must contact us to cancel.
Return/refund policy: We allow for full refund within 30 days of your request. We ask that you respect the commitment you make when you subscribe to our program and that you request this only in the case of an emergency. If you are truly dissatisfied, please give us an opportunity to understand your concern and we will honor your request.
Suspension of service: Your feast will not be delivered if your subscription has been put on hold because you have not kept your payment agreement. A payment reminder message will be sent when your account falls below $50. If we don't receive a timely payment from you, service will be suspended and we will contact you. The deadline is to allow time to gather all the fruit and veggies for the feast.
Referral Credit: You are an essential link in building our local food system and developing a sustainable, food-secure community. Sharing good things with friends and ohana is fun! We reward you for that. When you refer a new member and they give us your name in the comments section when they sign up, we will credit your account with $10 to use in our web store.
Community Supported Agriculture is an exciting alternative food distribution system. By supporting our network of family farms directly, you are securing the agricultural integrity of our island while lowering your carbon footprint and in exchange you are receiving nutritious, locally grown produce. The Philosophy of CSA (Community Supported Agriculture) is more of a relationship than a simple convenience or a give and take of produce for cash; it is based on mutual respect between the customers and the farmers. Under the CSA model, members pay in advance for the food they will receive, reflecting the risk that farmers take to plant, tend, and harvest crops. You will find a wide variety included in your feast that may extend beyond what you might choose for yourself on your own. We do all we can to assure a full and wonderful harvest, but certain things are beyond our control, and may reduce yields, create substitutions, or result in complete losses. We cannot guarantee the inclusion of specific crops at specific times in specific quantities. Our web store will offer items that are guaranteed to be available for purchase through the customized feast, or in addition to a basic or gourmet share. We leverage over twenty years of experience in food production to do the best we can to ensure the value of your feast. Our large network of local growers allows us to gather variety and freshness for you. Your box may occasionally contain a hitchhiker – or two – and your veggies will look like they are grown by real people and under real conditions. Adaptations has developed long-term relationships with our growers and we are aware of the production methods and the integrity of each farm. Not every farm is certified organic, many philosophies are integrated into the production plans and we have ascertained the quality and value of each producer’s methods. We have our own 7.5 acre certified organic farm in Honaunau and this gives us a unique ability to understand and advise our fellow growers. As we continue to develop our website, we will share information and pictures of our network of family farmers so that you can get to know them, too.
Mahalo ~ happy feasting!