How to Sign Up & Policies

How to Sign up! 

Fresh Feast uses a web-based software program called Farmigo. With it, you have online access to your own account. Click here to sign up on Farmigo and follow 7 easy steps!

1) Choose your location: We deliver to easy minimal contact locations all around the island. Choose the one most convenient to you but be sure to take note of the day/hours for your site's pick-up window. Currently, not all of our pick-up locations have refrigeration available. The sooner you are able to pick up your Fresh Feast the fresher it will be! If you are paying with SNAP/EBT, your pick-up location must be Adaptations, Kealakekua.

2) Choose your share: Choose between a predetermined basic or gourmet share or opt for a custom share and build your own box! Not sure what box is right for you? Refer back to "Our CSA" section for a detailed description of each share. Next, decide if you'd like to receive fresh produce weekly or every other week (bi-weekly). If you choose bi-weekly, take a peek at what date your deliveries will start and mark your calendar with your new bi-weekly schedule. 

3) Add optional subscriptions (If you'd like!): We additionally offer Hamakua mushrooms and eggs as an optional subscription included with your share. If you choose to include mushrooms or eggs as a subscription, they will come with every box you order. In order to take them out of your box, you would need to delete the option. 

4) Payment: You may choose to add to your Farmigo account balance in the following increments:

$100 Credit: Put $100 on account

$200 Credit: Put $200 on account and receive a $10 bonus

$300 Credit: Put $300 on account and receive a $15 bonus

$450 Credit: Put $450 on account and receive a $45 bonus

You may choose to pay by:

1) Automatically Recurring Payments-Electronic Check: This is a preferred payment due to a lower transaction fee in comparison to other electronic payment methods.

2) Credit/Debit card

3) Check in the mail or check/cash delivered to our warehouse office

4) Other/EBT Payment: Please choose this option if you wish to pay with SNAP/EBT. Payment must be made at the time you receive your produce. A one-time $50 deposit, which is refundable if the subscription is canceled, must be paid at sign up on the web or at a member's first pick up. If the deposit is a barrier for you, please contact us and we will create a custom payment plan that works for you.

Paying by options 1) or 2) can be single payment or pre-approved automatic payments, which is triggered when your account falls below a value of $50. Choosing automatic payment frees you from having to manage payments repeatedly. It will continue in perpetuity until you tell us to turn it off, which we can do easily. A zero balance does not end your subscription you must contact us to cancel.

5) Click finish! When you complete the payment process you agree to our policy terms. Please read our policy below. 

6) We recommend... Once you sign up adding This email address is being protected from spambots. You need JavaScript enabled to view it. to your email contacts so our emails don't get lost in your spam folder! We also recommend setting an alarm on your phone to remind yourself to edit your farmigo cart!

We ask all new subscribers to carefully read the following policy. You agree to these terms when you complete the payment process.

Fresh Feast Policies

Payment: When you pay, you agree to pay in a timely manner and to keep your membership account information up to date. Fresh Feast communicates with its members mainly through an email update that lists feast contents, recipes and tips for processing and handling of certain food items, farm updates, any policy changes, and the like. Adaptations’ Fresh Feast does not sell, share or rent our email list. It is your responsibility to open and read the emails (including payment notices) so that you stay informed. If your email address or any other contact information changes, please update your account or contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 808-324-6600. Pick up locations will not accept payment. A zero balance does not cancel your subscription. To cancel, you must contact us.

Pick up: Choose the most convenient one of our locations to pick up your feast. Please observe the hours indicated for your location. There is no delivery charge if picking up at our Kealakekua warehouse. There is a delivery charge based on distance from our warehouse: our Kailua-Kona locations have a $1.50 per feast delivery charge, our Waimea location has a $2.25 per feast delivery charge, our Hilo Wednesday pick-up location has 2.50 $per feast delivery charge.  We will add a new delivery location if three or more people can find one that works. Pick up locations will not accept payment.

If you cannot pick up your feast, please:

1) Schedule a vacation day by 6 pm on Saturday before the next distribution day via your Farmigo account on the web or contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 808-324-6600.

2) Make arrangements to have someone else pick up your feast.

3) Inform the pickup location that you’ll pick up the next day (not an option at Windermere Realty).  or

4) If no arrangements are made, you will be charged and your feast will be donated to the pickup site.

 

Vacations: You may put your deliveries on hold while you are on vacation. Go into your account and enter the date range for your vacation. You may schedule up to three vacation times at once, if you know your schedule in advance. Otherwise, just log in and do this as needed. Schedule a vacation day by 6 pm on Saturday before the next distribution day via your Farmigo account on the web or contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 808-324-6600. Farmigo will schedule the next delivery day following your return date, based on your schedule choice. If you receive every other week, be aware of how this affects you.

 

Holidays: Members will be notified well in advance of any change to the delivery schedule because of the day on which Christmas and New Year’s Day fall. These are the only two holidays that may affect our schedule currently.

  

Return/refund policy: We allow for full refund within 30 days of your request. We ask that you respect the commitment you make when you subscribe to our program and that you request this only in the case of an emergency. If you are truly dissatisfied, please give us an opportunity to understand your concern and we will honor your request.

 

Suspension of service: Your feast will not be delivered if your subscription has been put on hold because you have not kept your payment agreement. A payment reminder message will be sent when your account falls below $50. If we don't receive a timely payment from you, service will be suspended and we will contact you. The deadline is to allow time to gather all the fruit and veggies for the feast.

 

Referral Credit: You are an essential link in building our local food system and developing a sustainable, food-secure community. Sharing good things with friends and ohana is fun! We reward you for that. When you refer a new member and they give us your name in the comments section when they sign up, we will credit your account with $10 to use in our web store.

 

Community Supported Agriculture is an exciting alternative food distribution system. By supporting our network of family farms directly, you are securing the agricultural integrity of our island while lowering your carbon footprint and in exchange, you are receiving nutritious, locally grown produce. The Philosophy of CSA (Community Supported Agriculture) is more of a relationship than a simple convenience or a give and take of produce for cash; it is based on mutual respect between the customers and the farmers.  Under the CSA model, members pay in advance for the food they will receive, reflecting the risk that farmers take to plant, tend, and harvest crops.  You will find a wide variety included in your feast that may extend beyond what you might choose for yourself on your own. We do all we can to assure a full and wonderful harvest, but certain things are beyond our control, and may reduce yields, create substitutions, or result in complete losses. We cannot guarantee the inclusion of specific crops at specific times in specific quantities. We leverage over thirty years of experience in food production to do the best we can to ensure the value of your feast. Our large network of local growers allows us to gather variety and freshness for you. Your box may occasionally contain a hitchhiker – or two – and your veggies will look like they are grown by real people and under real conditions. Adaptations has developed long-term relationships with our growers and we are aware of the production methods and the integrity of each farm. Not every farm is certified organic, many philosophies are integrated into the production plans and we have ascertained the quality and value of each producer’s methods. We have our own 7.5 acre certified organic farm in Honaunau and this gives us a unique ability to understand and advise our fellow growers. As we continue to develop our website, we will share information and pictures of our network of family farmers so that you can get to know them, too.

Mahalo ~ happy feasting!

 

Frequently Asked Questions

What is a CSA?

Community Supported Agriculture (CSA) originated in Japan in the early seventies, came to the United States in 1985 and has experienced rapid growth and evolution since then. Adaptations’ Fresh Feast is a subscription service that provides a secure market for local farmers and provides the customer with farm fresh local food.

Community Supported Agriculture is an exciting alternative food distribution system. By supporting our network of family farms directly, you are securing the agricultural integrity of our island while lowering your carbon footprint and in exchange you are receiving nutritious, locally grown produce. The Philosophy of CSA is more of a relationship than a simple convenience or a give and take of produce for cash; it is based on mutual respect between the customers and the farmers.  Under the CSA model, members pay in advance for the food they will receive, reflecting the risk that farmers take to plant, tend, and harvest crops.  The advance payments helps the farmers tremendously by stabilizing their financial situation and allowing them to concentrate on growing their crops instead of on marketing.

This concept has been sprouting up all over America and is becoming a significant force for developing local economies and improving community health. By purchasing a subscription, you are becoming an essential part of the local food system. Members are exposed to new vegetables and new ways to prepare them. Children often are more willing to try veggies that come in “their” feast – even ones they’ve never been known to eat. You are also encouraging farm experimentation with new crops and increasing variety in our food supply. You are helping Hawaii taste great!

When does it start?

Unlike a traditional CSA, we accept new subscriptions at any time on a rolling basis! Sign up by Wednesday at midnight to receive your box the following Tuesday. If you sign up after Wednesday, your first box will be ready two weeks after initial sign-up. You will receive an email with the date of your first pick-up. 

What can I expect in my CSA?

All our CSAs come in cardboard boxes with minimal packaging which may include compostable bags and brown paper bags. The contents of your box will vary depending on what share you choose.

A basic share gives a family the ingredients for a salad for a week and some fruit. Portions and item variety may vary weekly, but the basic will nearly always include head lettuce & tomatoes and a selection of 4 to 6 items from veggies.

A gourmet share includes all items in the basic and adds 3 or 4 more items.

A custom share includes what you uniquely choose from our online market! If you do not edit your cart in the web-store, you will still receive a box containing a default array of produce valued at 25$. 

What's the difference between a basic/custom?

The main difference between a basic share and a custom share is that the contents of a basic share are predetermined by Adaptations while you choose the contents of a custom share.  A basic share costs $22 while a custom share costs 25$ minimum though there is no maximum cost. 

Can I pay week by week?

No. Unless you are paying with EBT/SNAP, you must preload payments into your account. However, if you decide to cancel your membership you will be refunded the full amount of remaining funds in your account. 

Can I edit my cart after placing my order?

Yes! You can edit your cart as many times as you'd like between Friday at 8 am and Sunday at 8 am. Your most recent confirmation email is accurate. When you edit your cart, you are not making a duplicate order. 

What if I can't pick up my box?

If you cannot pick up your feast, please:

1) Schedule a vacation day by 6 pm on Saturday before the next distribution day via your Farmigo account on the web or contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 808-324-6600.

2) Make arrangements to have someone else pick up your feast.

3) Inform the pickup location that you’ll pick up the next day (not an option at Windermere Realty).  or

4) If no arrangements are made, you will be charged and your feast will be donated to the pickup site.

What if I'm traveling? Can I take a break?

You may put your deliveries on hold at any time. This can be a convenient option if you are planning a vacation or even if your fridge is just a little too full!. Go into your account and enter the date range for your break. You may schedule up to three breaks times at once if you know your schedule in advance. Otherwise, just log in and do this as needed. Schedule a break day by 6 pm on Saturday before the next distribution day via your Farmigo account on the web or contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 808-324-6600. Farmigo will schedule the next delivery day following your return date, based on your schedule choice. If you receive every other week, be aware of how this affects you. 

Can I give you back a box?

If you'd like to recycle your boxes with us, please break down your boxes and store them at home until you have enough flattened boxes to fill a box. Once you have a bundle of boxes, you may return them to your pick up location on a normal delivery date. Mahalo for recycling!

 

Fresh Feast CSA

From our farms to your plates, support our sustainable farms and support your holistic health. This is the next best thing to growing food yourself.

 

To find out about  our Fresh Feast CSA, share types, and pricing click on "Our CSA"

To find out about policies click on "Policies & How to Sign Up"

To sign up right away click on "Fresh Feast New Member Sign Up"

To access your current account click on "Fresh Feast Current Member Login"

To learn more about CSAs in general as well as general inquiries about Fresh Feast click on "Frequently Asked Questions"