Fresh feast Policies
Payment
When you pay, you agree to pay in a timely manner and to keep your membership account information up to date. Fresh Feast communicates with its members mainly through an email update that lists feast contents, recipes, and tips for processing and handling of certain food items, farm updates, any policy changes, and the like. Adaptations’ Fresh Feast does not sell, share or rent our email list. It is your responsibility to open and read the emails (including payment notices) so that you stay informed. If your email address or any other contact information changes, please update your account or contact us at [email protected] or (808)-324-6600. Pick up locations will not accept payment
A zero balance does not cancel your subscription. To cancel, you must contact us.
Pick up
Choose the most convenient one of our locations to pick up your feast. Please observe the day and hours indicated for your location. There is no delivery charge if picking up at our Kealakekua warehouse. There is a delivery charge based on distance from our warehouse: our Kailua-Kona locations have a $1.50 per feast delivery charge, our Waikoloa location has a $1.75 per feast delivery charge, our Waimea location has a $2.25 per feast delivery charge, and our Hilo/Ocean View/Milolii locations have a $2.50 per feast delivery charge. We will add a new delivery location if three or more people can find a location that collectively works. Pick up locations will not accept payment.
If you cannot pick up your feast, please:
1. Schedule a vacation day before the store closes via your Farmigo account on the web or contact us at [email protected] or (808)-324-6600.
2. Make arrangements to have someone else pick up your feast.
3. Contact the pickup location to see if arrangements can be made to hold your box until the following day with the understanding refrigeration is not available at all locations. Some locations will put your box outside upon request for after hours pick up.
4. If no arrangements are made, you will be charged and your feast will be donated to the pickup site
Vacations
You may put your deliveries on hold while you are on vacation. Go into your account and enter the date range for your vacation. You may schedule up to three vacation times at once, if you know your schedule in advance. Otherwise, just log in and do this as needed. Schedule a vacation day before the store closes via your Farmigo account on the web or contact us at [email protected] or (808)-324-6600. Farmigo will schedule the next delivery day following your return date, based on your schedule choice. If you receive every other week, be aware of how this affects you.
Holidays
Members will be notified well in advance of any change to the delivery schedule because of the day on which Christmas and New Year’s Day fall. No Fresh Feast distribution will occur on the Friday after Thanksgiving. We encourage you to shop heavier the week prior.
Return/refund policy
We will allow for full refund within 30 days of your request. We ask that you respect the commitment you make when you subscribe to our program. If you are truly dissatisfied, please give us an opportunity to understand your concern and we will honor your request.
Suspension of Service
Your feast will not be delivered if your subscription has been put on hold because you have not kept your payment agreement. A payment reminder message will be sent when your account falls below $50. If we don’t receive a timely payment from you, service will be suspended and we will contact you.
Referral Credit
You are an essential link in building our local food system and developing a sustainable, food-secure community. Sharing good things with friends and ohana is fun! We reward you for that. When you refer a new member and they give us your name in the comments section when they sign up, we will credit your account with $10 Farmigo Credit to use in our web store. This in-store credit will be applied in your cart and not affect your balance.
You will find a wide variety included in your feast that may extend beyond what you might choose for yourself on your own. We do all we can to assure a full and wonderful harvest, but certain things are beyond our control, and may reduce yields, create substitutions, or result in complete losses. We cannot guarantee the inclusion of specific crops at specific times in specific quantities. Your box may occasionally contain a hitchhiker or two and your produce will look like they are grown by real people under real conditions. Please wash your produce. Not every farm is certified organic, many philosophies are integrated into the production plans and we have ascertained the quality and value of each producer’s methods.